It’s been a rough month in the reselling business. Normally, the only time I have noticed customers being extra moody is around the Holidays.
Holiday sales require a seller to send a personal thank you via internet for shopping your store, in addition to the item you send being wrapped in tissue paper with a sticker of sorts and another Thank you, via’ a note card.
I learned all of this at reseller conventions, along with people who did verses didn’t receive a sticker and card.
It took me a while to realize that I’m not my average customer. Years!
I do not need my purchases to arrive like a present to me.
As long as they are clean with no pet hair or strong smoke smells, I’m Good. And if the garment doesn’t fit, I’m not going to leave the seller a negative feedback for fit issues, as that does not have anything to do with customer service.
That shared, I have learned that around the Holidays, people are miserable for whatever reason.
And during this time of social distancing I’m getting Holiday buyers. *sigh*
I stepped up my wrapping game last year, and for the most part, people receive their item and give a raving review of how it felt like a birthday present with the tissue paper, stickers, a notecard, and sometimes even confetti, to make it extra special. People need to feel special in this day and age.
Even so, I’ve just had cranky people, regardless of what measures I’ve taken to make everyone feel special.
I’ve received two bad ratings this week.
One woman claimed a 1970’s mood ring was broken because it did not turn the pretty blue color on her as it did on me and then opened a case with eBay that I sold her a defective ring.
It’s a mood ring!
But my guess, is that she got it wet and sanitized it breaking the inner crystal. Mood rings turn black if they get wet.
Another women did not like my laundry detergent smell (Arm & Hammer) and wrote not to buy from me because of the stinky soap smell.
A simple remedy would have been for her to wash the PJs with her own soap of choice, but that’s besides the point.
Personally, if I had severe scent allergies, I probably would not be purchasing second hand either.
Today I woke to a customer telling me how she lost her job due to the virus lay offs, and was wondering if I’d take $13 for a $75 party dress. She went on to say how times are very tuff right now, and she doesn’t know when she will be getting another paycheck.
And there you have it.